How can we help?

For setup, billing, technical support or privacy requests, email hakan.olcer@web.de.

Include your store domain, the page you were using, what you expected and any displayed request ID. Never send your password, API key or payment details.

Before you contact us

• Plan required: choose and approve a plan through Shopify, then select “Refresh subscription” in the app. A pricing URL or unapproved checkout does not activate access.
• Upload rejected: use a PNG or JPEG. The app prepares images up to 512 pixels per side; direct API uploads must already meet the documented size limits.
• Unexpected result: review the garment shape, pattern, pose and lighting. AI previews can change details. Unpublish a result that should not be shown.
• Generation failed: failed jobs do not consume the monthly allowance. Retry with a new idempotency key after checking the error.
• Storefront empty: verify the plan is active, the preview is published and the Tryveliq theme block is added to the product template.

Read the full setup and API guide →

Independent API onboarding

Tell us your integration, approximate monthly volume and company billing needs. Shopify merchants can use API keys from their existing paid workspace. Independent billing must be arranged before an external workspace is enabled.